Tawk.to – Live Website Chat – Tawk.to Review

Tawk.to is a live chat service that anyone can add to their website for free and see almost immediate improvements to their pre-sales and post sales customer service levels – we all want that, don’t we?

Live chat has proved its effectiveness over recent years. It helps with both the sales process by providing instant answers to the questions your site visitors have and which may be preventing them from  making a purchase or other commitment.

Tawk.to Live Website Chat

The Tawk.to Dashboard offers a wealth of analytic information

After sales service is improved too with your chat agents able to deal with most queries there and then, therefore avoiding delays which get people frustrated and could lead to complaints and adverse publicity. It isn’t right for every website perhaps but there are surely many sites out there that could benefit from  a live chat service.

In view of all of that, it is hardly surprising that a plethora of live chat platforms have cropped up – some free, some not. This one is so it’s well worth giving it a try.

The downside of course is that if you offer a live chat service then it has to be manned and that can be a significant overhead although there are probably outsourcing options that could reduce the cost and avoid the aggro of having to do it in-house. There are no doubt some problems to be solved but many have overcome them already and I suspect you would too.

Tawk is cheap – in fact it’s free!

Tawk.to is not only free, it is almost restriction free as well. For example, there are no agent, site or usage limits which means that business owners now offer 24/7 365 day live chat support to their customers on multiple websites if applicable. Tawk.to runs on both desktops and mobile devices as well so you can provide support to customers wherever they may be.

There is a very detailed dashboard provided so that you are fully up to speed with the level of chats you are handling, and the statistics behind them.

Tawk.to is available on a variety of platforms including Windows, Apple OSx, Android, Apple app and there are a number of useful integrations including, of course, WordPress.

We haven’t done a full install and ran Tawk.to as a live system yet and we don’t feel able to do an in-depth Tawk.to review until we do but from what I’ve seen, the next time we install live chat onto a website – ours or a client’s – we will certainly be trialling Tawk.to first.

See more live chat options.

Tawk.to

Where To Find It
https://www.tawk.to/
Product Type
Live chat service for websites
Paid/Free
Free
Free Trial Available
No – it’s free, always
Price
Free

Olark – Live Chat For Your Website

Olark is a live chat system that you can easily install on your website and provide live chat facilities for your visitors.

Olark Live Chat

Olark is a powerful Live Chat system that is easy to install and easy to set up. Olark provide a very good range of training videos and, as you would expect, there is live chat available if you need to ask specific questions.

Whether or not live chat is appropriate for your website is a decision that only you can make but Olark can certainly be setup and configured to be relatively unobtrusive and I believe it would work very well, even for “professional” sites like lawyers, accountants, medical services and so on.

There is integration available for several CRMs including Salesforce, e-commerce platforms like Shopify and a useful link to Google Analytics to help you to measure the impact of providing a live chat facility for your website visitors.

Your chat box can be customised to suit your preferences and it can also be branded to reflect your business image.

When a customer engages in a chat with you it will remember their details and if they return for a second or subsequent time you will be ware and can retrieve the details of earlier chats with that customer.

There is a free version of Olark available so that you can try it out – it’s free forever provided you can stay within the limits of 1 operator and 20 chats per month. Even if you can’t then the paid options are very reasonably priced at from $12/operator/per month depending on whether you are willing to pay for 2 years in advance – you can go month by month if you prefer but the monthly rate is higher.

I’ve seen websites where, following the introduction of a live chat facility, interaction with customers has improved and conversions have increased as well. I would suggest that you give it a try but bear in mind there is an overhead beyond that of paying for Olark, if you need to, and that is the need to make someone available to answer the chats.

There’s very little to lose by giving Olark a try – and a lot to gain if it suits your business model.

Olark

Where To Find It
https://www.olark.com
Product Type
Live Chat
Paid/Free
Free & Paid Plans, Various Options
Free Trial Available
Yes – 14 days for Premium Plan
Standard Plan is always free.
Price
Free for 1 operator & 20 chats per month.
Premium Plan From $12/month/operator.